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About Us
Lingerie Emporium are an online and mail order company that was established in June in 2006. We stock a diverse range of high quality glamour lingerie, pvc clothing, wigs and accessories from top manufacturers around the world.
Contact Details:
Please either call, write or email us as below:
Lingerie Emporium (Lingerie Emporium is a trading division of The Emporium Group
Daventry Road, Southam, Warwickshire. CV47 1PW. United Kingdom.
Phone/Fax: +44 (0)844 856 0579
Email: info@lingerie-emporium.co.uk
VAT Registration Number 784 2326 12
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Making A Purchase
To make a purchase just add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit/debit cards. To send an order by post, please print off our order form as follows: printable order form, or you may pay securely over the Internet.
Prices exclude carriage which is added on the checkout page.
What Currency Do We Accept?
Our prices are displayed in GB Pounds (£). Payments by cheque or money order must be in GB Pounds. For payments by credit or debit card, when the Secure Trading secure screen is displayed you can select the currency in which you wish to be billed. Most major currencies are allowed. To use our currency converter click here.
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Shipping And Handling
Our standard carriage charge for UK deliveries is £3.99. For orders within Europe outside of the UK, the charge is £6.00, and for the rest of the world, the charge is £9.00. All goods despatched are insured to protect both yourselves and us.
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Delivery Schedule
We despatch goods within 3-7 working days of receiving the order and cleared payment. We will email you on the day your order is despatched. Please allow approximately 10-14 working days for delivery of any items not available from stock.
All items are sent via Royal Mail 1st class Recorded Delivery for the UK, or Special Delivery dependent on value. For Europe and Rest Of World, items are sent via Royal Mail International Signed For Delivery or Airsure. Goods are sent in discreet packaging. We insure all items despatched so in the unlikely event of anything going missing, you will receive a full refund or replacement order. If an attempt to deliver goods is made and there is no one to accept delivery, a card will be left by Royal Mail for collection of goods. If goods are returned to us from Royal Mail due to the item not been collected, a further delivery charge will be made for re-despatch.
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Back Orders
If you have ordered multiple items and one or more is out of stock, the in stock items will be despatched first and the remaining items will be backordered and despatched within 10-14 working days from the date of order. We do not charge additional postage and packing in this event. We will indicate on your shipping documents and via email if this is the case, giving you an estimated delivery date for the outstanding items.
If your order is likely to exceed our stated delivery times, we will notify you by email, giving you the option to wait or cancel your order for a full refund, or you may select an alternative product of the same value.
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Tax Charges
For orders made from the UK or the European Union, 20% VAT is added but included in prices shown. European Union customers, outside the UK, can claim exemption from VAT by quoting a valid EU VAT number. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Duty & Customs In Your Country
We cannot estimate customs and import duties in your country. If import duty is to be paid before your customs authorities release the goods to you, it is your responsibility to pay these duties and taxes. Lingerie Emporium cannot be held responsible for customs charges and any delays due to payment not being made in your country.
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Credit Card Security
All credit card payments are processed via Secure Trading. Card details are entered via secure pages. (a padlocked symbol in the bottom of the screen shows it is a secure page). The payments are processed via a secure server and your card details are fully encrypted using 128 bit encryption, which means your credit/debit numbers are not displayed, they are not held in clear text on any web site
Remittance Terms
All prices shown within the product pages include VAT. We accept all major credit cards. We also accept payment by cheque/postal order. Payments must clear before any goods are despatched. Please make cheques/postal orders payable to: The Emporium Group.
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Guarantee
All products are subject to the manufacturer's guarantee which can vary with each product. If you wish to check the precise guarantee for a particular product please email info@lingerie-emporium.co.uk
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Privacy Policy
Lingerie Emporium do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
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Returns Policy
If you are not satified with your goods, you have the right to cancel and return your order within 7 working days of receipt of goods. The 7 working days start from the day after you receive the goods. On receipt of your returned item/s, we will gladly refund or exchange the item. Items that are 'specially made to order' (this applies to non-standard sizing and individual customer's specification) are non returnable.
Returns are the responsibility of the customer, so we recommend all goods are returned via traceable means (eg. Recorded or Special Delivery). If an item is not returned via Recorded/Special Delivery or any other traceable means we will not be held responsible for items that get lost in the post.
Return postage charges will be at the customers own expense, unless an item has to be returned due to it being faulty.
Please note: For reasons of hygiene, lingerie and personal clothing items that have been worn cannot be returned. Personal items such as vibrators, creams, briefs/thongs cannot be returned if the sealed packaging has been broken or the item/s has been used, unless the product/s is/are faulty.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to refuse the return. If items have to be returned this will be at the customers expense.
In the case of lingerie, it is important that you order the correct size at time of ordering, by checking our 'size chart'.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Returned goods must not be soiled or damaged in any way, they must be returned in their original packing.
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