Information from Lingerie Emporium

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About Us
Lingerie Emporium are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@lingerie-emporium.co.uk. Customers may call on +44 (0)870 770 6987 between the hours of 9.00am - 5.00pm GMT Monday - Friday or fax on +44 (0)870 770 6969. Calls are charged at BT National Rates.

Our Contact details:
The Emporium Group - Lingerie Emporium is a trading division of The Emporium Group
P.O. Box 3025, Southam, Warwickshire. CV47 1ZW. United Kingdom.
Phone: +44 (0)870 770 6987
Fax: +44 (0) 870 770 6969
Email: info@lingerie-emporium.co.uk
VAT Registration Number 784 2326 12

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept all major credit/debit cards. You may send your credit card information via phone, fax/post (using our printable order form), or securely over the Internet.

Prices exclude carriage which is added on the checkout page.

What Currency Do We Accept?
Our prices are displayed in GB Pounds (£). Payments by cheque or money order must be in GB Pounds. For payments by credit or debit card, when the Worldpay secure screen is displayed you can select the currency in which you wish to be billed. Most major currencies are allowed. To use our currency converter click here.

Shipping And Handling
Our standard carriage charge for UK deliveries is £3.60. For orders within Europe outside of the UK, the charge is £6.00, and for the rest of the world, the charge is £9.00. All goods despatched are insured to protect both yourselves and us.

Delivery Schedule
We despatch all goods within 3-7 working days of receiving the order and cleared payment. We will email you on the day your order is despatched. Please allow approximately 10-14 working days for delivery of any items not available from stock.

All items are sent via Royal Mail 1st class Recorded Delivery for the UK, or Special Delivery dependent on value. For Europe and outside Europe, items are sent via Royal Mail International Signed For Delivery or Airsure. Goods are sent in discreet plain wrapping. We insure all items despatched so in the unlikely event of anything going missing, you will receive a full refund or replacement order. If an attempt to deliver goods is made and there is no one to accept delivery, a card will be left by Royal Mail for collection of goods. If goods are returned to us from Royal Mail due to the item not been collected, a further delivery charge will be made for re-despatch.
Goods exceeding 2kg in weight will incurr an additional delivery charge of £10 for the UK and £55 to anywhere outside the U.K. We only use International Datapost which is a guaranteed delivery service to countries outside the U.K.

Back Orders
If you have ordered multiple items and one or more is out of stock, the in stock items will be despatched first and the remaining items will be backordered and despatched within 10-14 working days from the date of order. We do not charge additional postage and packing in this event. We will indicate on your shipping documents and via email if this is the case, giving you an estimated delivery date for the outstanding items.
If your order is likely to exceed our stated delivery times, we will notify you by email, giving you the option to wait or cancel your order for a full refund.

Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added but included in prices shown. European Union customers, outside the UK, can claim exemption from VAT by quoting a valid EU VAT number. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Duty & Customs In Your Country
We cannot estimate customs and import duties in your country. If import duty is to be paid before your customs authorities release the goods to you, it is your responsibility to pay these duties and taxes. Lingerie Emporium cannot be held responsible for customs charges and any delays due to payment not being made in your country.

Credit Card Security
We accept all major credit cards. All credit card payments are processed via Worldpay, an authorised card clearing house part owned by National Westminster/Royal Bank of Scotland group. When you select payment by Worldpay you enter your card details via secure pages. (a padlocked symbol in the bottom of the screen shows it is a secure page). The payments are processed via a secure server and your card details are fully encrypted using 128 bit encryption, which means your credit/debit numbers are not displayed, they are not held in clear text on any web site. It is more secure than handing payment over in a shop. For further information visit Worldpay's Website.

Remittance Terms
All prices shown within the product pages include VAT. We accept all major credit cards. We also accept payment by cheque, postal order or cash (to be sent via recorded or special delivery). Payments must clear before any goods are despatched. Please make cheques payable to: The Emporium Group.

Guarantee
All products are subject to the manufacturer's guarantee which can vary from product to product. If you wish to check the precise guarantee for a particular product please email info@lingerie-emporium.co.uk

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on: 0870 770 6987 (International +44 (0)870 770 6987) or fax us on +44(0)870 770 6969 or write to us at: Lingerie Emporium, P.O. Box 3025, Southam, Warwickshire. CV47 1ZW. United Kingdom.

Our customer service department is staffed from Monday - Friday 9am - 5pm GMT.

Privacy Policy
Lingerie Emporium do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Your satisfaction is our aim. That is why you have the right to cancel and return your order within 7 working days of receipt of goods. The 7 working days start from the day after you receive the goods. On receipt of your returned item/s, we will gladly refund or exchange the item. Items that are 'specially made to order' (this applies to non-standard sizing and individual customer's specification) are non returnable.

Returns are the responsibility of the customer, so we recommend all goods are returned via traceable means (eg. Recorded Delivery). If an item is not returned via Recorded Delivery or any other traceable means we will not be held responsible for items that get lost in the post.
Return postage charges will be at the customers own expense, unless an item has to be returned due to it being faulty.

Please note: For reasons of hygiene, lingerie and personal clothing items that have been worn cannot be returned. Personal items such as vibrators and creams cannot be returned if the sealed packaging has been broken or the item/s has been used, unless the product/s is/are faulty.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to refuse the return. If items have to be returned this will be at the customers expense.
In the case of lingerie, it is important that you order the correct size at time of ordering, by checking our 'size chart'.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED

Returned goods must not be soiled or damaged in any way, they must be returned in their original packing.

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